Rhino Bet Privacy Policy for Account and Website Data
Effective Date: 21 September 2026 Last Updated: 21 September 2026
This policy explains how we handle personal data when you visit our site, create an account, contact support, use casino or betting products, make a payment, complete verification or activate safer-gambling controls.
1. Who controls your information
The entity identified in the account terms controls data used to operate Rhino Bet services. Privacy questions can be sent through the support channel shown in your account. Written correspondence may also be addressed to the recorded office at Victoria Mainline 1 Station, 1 Hudson Place, London SW1V 1JT, United Kingdom.
2. Data we collect
We may process:
- name, date of birth, address, email and mobile number;
- username, password security data and account preferences;
- payment method, transaction, balance and withdrawal records;
- identity, address, payment ownership and source-of-funds documents;
- IP address, device, browser, operating system and login history;
- games played, stakes, results, session duration and promotion activity;
- deposit limits, breaks, exclusions and safer-gambling interactions;
- support messages, complaints and security investigations;
- cookie, analytics, attribution and marketing-preference data.
3. Why we use personal data
We use data to create and secure accounts, process transactions, verify identity and age, prevent fraud and money laundering, settle games and bets, administer promotions, provide support, apply safer-gambling controls, maintain legal records and improve site performance.
Our legal bases can include contract performance, legal obligation, legitimate interests and consent. Marketing consent can be withdrawn without affecting account administration messages.
4. Payments, KYC and safer-gambling records
Payment processors receive the information needed to authorise deposits and withdrawals. Verification providers may compare documents, device signals and public records. Safer-gambling teams use account activity and communications to identify risk, apply requested controls and meet player-protection duties.
5. Cookies and similar technologies
Essential cookies keep sessions secure and remember account choices. Analytics and performance tools help us understand loading, navigation and errors. Marketing and attribution tools measure campaigns when consent or another lawful basis permits. Browser controls can block optional cookies, though essential account functions depend on necessary storage.
6. When information is shared
We may share data with hosting, security, analytics, payment, identity-verification, customer-support and fraud-prevention providers. Information may also be disclosed to regulators, law-enforcement bodies, courts, dispute services or professional advisers where law or a legitimate investigation requires it.
7. International transfers
Where data moves outside the United Kingdom, we use recognised safeguards such as adequacy decisions, contractual protections and supplier security requirements.
8. Retention
Retention depends on account activity, transaction records, verification duties, disputes, safer-gambling requirements, fraud prevention and legal limitation periods. Data is deleted, anonymised or access-restricted when the applicable purpose and retention duty end.
9. Security
We use encrypted connections, access controls, monitoring, account authentication, supplier assessment, incident procedures and staff confidentiality measures. No internet service eliminates every risk, so keep credentials private and contact support after suspected account access.
10. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection or portability; withdraw consent; opt out of marketing; and complain to the relevant supervisory authority. We may need to verify identity before completing a rights request.
11. Age and children’s data
Our gambling services are for adults meeting the legal gambling age. We use age and identity checks and may close accounts or preserve evidence where underage use is suspected.
12. External links and policy changes
Third-party sites control their own privacy practices. We update this notice when services, suppliers or legal duties change and show the revised date at the top.